Asking the right questions = hiring the right relocation partner.
If you’re sending out a relocation RFP for the first time—or the first time in a while—you might be wondering: What should we ask to find the best provider?
Good news: You don’t have to start from scratch.
At MoveCenter, we’ve responded to hundreds of relocation RFPs over the years. We know what separates a great relocation management company (RMC) from a good one. Whether you’re managing domestic moves, international assignments, or a mix of both, these are the essential questions HR teams should include to get meaningful, decision-driving answers.
Top RFP Questions for Relocation Services
1. Company Background
- When was your company founded?
- How many years have you provided relocation services?
- What percentage of your business is relocation-focused?
- Are you independently owned or part of a larger conglomerate?
Pro Tip: Independently owned RMCs like MoveCenter often offer more flexibility and personalized service than large corporate providers.
2. Service Scope
- What relocation services do you offer (home sale, household goods, temporary housing, destination services, etc.)?
- Do you handle both domestic and international relocations?
- Can you support lump sum, core-flex, managed cap, and tiered policies?
3. Experience & Expertise
- How many clients have you retained long-term?
- Do you have experience supporting companies of our size and industry?
- What is your average employee satisfaction rating post-relocation?
4. Cost Control & Transparency
- How do you ensure cost savings for the client?
- Do you provide multiple bids for services like household goods and auto transport?
- What technology or reporting do you offer to help track spend?
Look for partners that actively manage costs on your behalf. MoveCenter negotiates vendor rates, reduces exception requests, and helps keep budgets on track.
5. Compliance & Risk Management
- How do you ensure compliance with IRS relocation tax guidelines (e.g., GBO, amended value)?
- Are your suppliers vetted and insured?
- What measures do you take to protect employee data?
6. Client Support
- What is your ratio of account managers to clients?
- Will we have a dedicated account team?
- Do employees have a single point of contact or a call center model?
At MoveCenter, every relocating employee gets a high-touch, concierge-style coordinator—never a phone tree.
7. Technology
- Do you offer a relocation portal for HR and employees?
- Can we access reporting in real-time?
- Is your platform customizable for our policy and branding?
8. Awards & Recognition
- What recent awards or recognition has your company received?
- Are you certified as a diverse or woman-owned business?
MoveCenter is proud to be WBENC-certified as a woman-owned business, with awards including HRO Today’s #1 in Quality (2025), Stevie® Awards for customer service, and the BBB Award for Business Ethics.
Bonus Tip: Ask for Real References
Don’t just ask for testimonials—request to speak with current clients. Their experiences will give you the clearest picture of how the RMC performs under pressure.
Ready to Write the Best Relocation RFP Yet?
Choosing the right relocation partner can improve your employees’ experience, reduce costs, and give your HR team back valuable time.
MoveCenter has been helping companies relocate talent since 1963, with 100% client retention since 1993. From lump sum to full-service VIP moves, we’ll help you develop and deliver the right program—on budget, on time, and with a smile.
Contact us today for sample relocation RFP templates or expert advice—we’re happy to help.
