MoveCenter’s Supplier of the Year award is given to companies in the top tier of their given industry, which have a dedicated coordinator, state of the art facilities/equipment and the highest service levels.
We use an evaluation process which assessed key attributes such as availability, responsiveness and customer friendliness of the coordinator(s) and willingness to “go the extra mile” to not just satisfy, but delight our clients. In addition to this subjective feedback, we evaluate quantifiable metrics including transferee survey results, variance between estimates and actual prices, timeliness and accuracy of invoices, record of legal compliance, and adherence to specific client requirements including SLA’s.
The three most heavily weighted areas of scoring were (in order): willingness to “go the extra mile” to not just satisfy, but delight our clients, responsiveness/customer friendliness of the coordinator(s), transferee surveys/feedback, and quality of facilities/equipment.